Engaging Seniors
Privacy Policy
Last updated November 11, 2026
How we handle information you share when you visit this site, ask about care or evacuation support, or use the medical courier portal.
01Who this policy covers
This policy describes how Engaging Seniors, a 501(c)(3) nonprofit organization, handles information on engagedseniors.org. It covers visitors to this website, people who send a care or contact request, assisted living facilities asking about CEMP evacuation support, and clients who create a medical courier account.
Engaging Seniors provides traditional in-home care, campus care in senior communities, medical courier service, and Florida CEMP evacuation transportation support. This website explains those services. It is not a medical record system and it does not give medical advice.
02Information you give us
We collect only what you choose to send, or what is needed to run an account you create.
Contact form
your name, email, phone number if you provide one, and message.
Care or consultation request
first and last name, organization if you provide one, email, phone, how you prefer to be contacted, and your message. A medical courier request may also include the kind of courier help you need.
CEMP partner inquiry
your name, facility or organization, email, phone, how many locations you have, when you are looking at a contract, and your message.
Medical courier account
name, email, phone, organization if provided, and a password. We store the password only as a secure hash, not as the password you typed.
Courier orders
pickup and delivery details you enter in the portal, such as addresses, timing, and notes about the items being moved.
03Information collected automatically
We keep a simple first-party record of visits so we can see which pages are useful. That record can include the page address, the site that referred you, device type (phone, tablet, or computer), browser type, the time of the visit, and an approximate city, region, and country taken from our host’s network headers. We do not use this record to sell ads.
A cookie named es_vid stores a random visitor id on your browser for up to one year so repeat visits can be counted without asking for your name. Courier sign-in and the private analytics sign-in also use a session cookie so you stay signed in. These cookies are set by this site. We do not use Google Analytics or advertising cookies.
04How we use information
We use your information to answer you, arrange the service you asked about, operate courier accounts and orders, send confirmation emails, keep the site secure, and understand which pages people use. We do not sell personal information.
A message may include details about a senior, a resident, or a specimen if you choose to write them. We use those details only to respond and to carry out the requested service.
06How long we keep it
We keep inquiry messages for as long as we need them to respond and to keep a record of the request. Courier account and order information stays while the account is active and for a reasonable period afterward so we can complete deliveries, resolve questions, and meet record-keeping needs. Visit statistics are kept to measure the site and are not tied to your name unless you also submit a form.
You may ask us to update or delete contact details we hold about you. We may need to keep some records when the law, a safety obligation, or an open service request requires it.
07Your choices
You can browse most of the site without an account. You can refuse or delete cookies in your browser; the site will still load, though visit counts and sign-in may not work as expected. You choose what to write in a form. Do not include more health or resident detail than we need to help you.
08Children
This site is meant for adults arranging care, transportation, or courier service. We do not knowingly collect information from children.