Terms and Conditions

These terms apply to engagedseniors.org, which is operated by Engaging Seniors, a 501(c)(3) nonprofit. By using the site, sending a request, or creating a medical courier account, you agree to these terms and to our Privacy Policy.

If you are writing on behalf of a family member, a senior community, or an assisted living facility, you confirm that you are allowed to share the information you submit.

The site describes four services: traditional in-home care, campus care inside senior communities, medical courier pickup and delivery, and CEMP partner support for Florida assisted living evacuation plans. A form, email, or phone call is a request for us to contact you. It is not, by itself, a contract for care, transport, or a courier run.

Care, campus coverage, evacuation transportation, and courier work begin only after Engaging Seniors confirms the arrangement, including timing, scope, and any fee. Availability depends on staffing, location, weather, and the details of the request.

This website and the courier portal are not an emergency service and do not provide medical advice, diagnosis, or treatment. If someone is in immediate danger, call 911. Pages about care and evacuation describe how we work with families and facilities. They are not a substitute for a clinician or for a facility’s own emergency plan.

A medical courier account is for clients and authorized staff arranging pickups and deliveries. You agree to give accurate contact and location details, keep your password private, and tell us if you believe someone else is using the account. You are responsible for activity under your sign-in until you notify us.

We may refuse, suspend, or close an account that is unused, inaccurate, or used in a way that interferes with deliveries or with other clients.

Use the site only for lawful requests related to our services. Do not attempt to break into an account, scrape the site, upload harmful code, or send information you are not allowed to share. Do not use the forms to advertise unrelated products or to harass our staff or clients.

The Engaging Seniors name, the text on this site, and our logos belong to Engaging Seniors. You may share a link to a page. You may not copy the site or present our name in a way that suggests a partnership we have not agreed to.

We work to keep the site accurate and available, but pages can be updated and the site can be interrupted. Information on the site is a general description of our services. The confirmed scope of any visit, delivery, or evacuation support is what we agree with you directly.

To the extent the law allows, Engaging Seniors is not liable for damages that come only from using or being unable to use the website, as distinct from a care, courier, or transportation service we have agreed to provide. Nothing in these terms limits liability that cannot be limited under Florida law.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. If a provision cannot be enforced, the rest of the terms still apply.

We may update these terms as our services change. The date at the top of this page is the current version. Continuing to use the site after an update means you accept the revised terms.